Monitor, triage, and respond to all the tickets created internally and externally Follow through each ticket from creation to true resolution Advocate on behalf of customers to ensure their ideas and feedback are communicated and responded to accordingly Contribute to the management of the end to end support process and continue to find opportunities in order to improve c

This role requires skillsets, experience, and competencies in Project Management & Engagement Management Planning, Negotiation, Risk Management, Opportunity Expansion Execution & Delivery Cross team Collaboration, Judgement & Decision Making, Responsibility for Outcomes This role creates impact at the level of a product (or a set of highly interrelated products), drives w

Key Accountabilities Lead the design and administration of modernized, market based compensation programs and processes, including base pay, merit, long term incentives, compensation planning and market analysis, focusing on continuous improvement. Build a modern and progressive benefits strategy; define the benefits offerings and designs for the future, addressing the ty

Primary Duties Inventory of office supplies for ordering Weekly grocery purchases Receives packages/orders and puts away Organize, set up and reset conference rooms for meetings Restocks kitchen and kitchenette stations Sets up and breakdown catering orders Assist colleagues and visitors with drop in workstations Provides office tours Shipping of any outgoing mail request

Designing and developing high quality, robust, and scalable backend solutions using Groovy Grails, Spring Boot, and ElasticSearch. Collaborating with cross functional teams, including frontend developers, product managers, and quality assurance engineers, to gather requirements and ensure seamless integration with frontend components. Writing clean, maintainable, and effi

Team player with strong analytical skills and the ability to understand and resolve complex problems. Experience in engineering Large Scale Deployment/Migrations. Ability to create presentations for business partners and project stakeholders.

Lead Flow Optimization Lead flow optimization and enhancement of the buyers' digital experience. Ensuring that leads are followed up on effectively and how we can use automation to drive behavior. Must understand Opportunity stages, how leads are managed in Salesforce and HubSpot and how to make improvements that ensure the expected outcomes. Understand the marketing chan

What you will be doing As part of the Product Design Team, reporting to the Principal Product Designer, you will help flesh out user stories with your insightful questions and constructive feedback. You will play a leading role in translating those stories into user experience solutions through mock ups and prototypes. You will use existing work flows or introduce scalabl

Responsibilities for the Data Scientist will include Work closely with other data scientists and SMEs to develop DL/ML powered software features Work primarily on software geared towards improving biosimulation and medical writing workflows in the life sciences sector Address software tickets from research to bug fixes to implementation of new api endpoints Processing, cl

Responsibilities for the Data Scientist will include Work closely with other data scientists and SMEs to develop DL/ML powered software features Work primarily on software geared towards improving biosimulation and medical writing workflows in the life sciences sector Address software tickets from research to bug fixes to implementation of new api endpoints Processing, cl

The Senior Marketing Manager will report to the Director of Marketing and will provide digital marketing strategy and execution for specified Certara services. The key responsibilities include Product Positioning and Messaging Define core value proposition for key buyer profiles Define the messaging and positioning for campaigns to support key offerings for both clients a

Provide Tier 1 and Tier 2 front line support to our clients via telephone, email and web portal Become an expert in the use of Certara software products and services Project manage software evaluations Support customer onboarding procedures for Software as a Service applications Provide detailed documentation of Support incidents in the customer relationship management (C

Establishes credibility throughout the organization and sets an example as a proactive leader who earns respect by demonstrating a sound understanding of business objectives/goals. Exhibits influence and decision making in the areas of leadership and management, change management and operational transformation, organization development and design, performance management,

Design, implement, and manage scalable and reliable infrastructure solutions, both on premises and in the cloud (AWS). Develop and maintain automated deployment processes using Kubernetes and Docker to ensure efficient and consistent deployment of software applications. Collaborate with development teams to improve CI/CD pipelines and streamline the software release proce

Develops and maintains enterprise software applications Collaborates with the product team on requirements elicitation to deliver software Authors and reviews unit/integration test Participates in code and software review processes Collaborates with members of the product, test, and software engineering organizations Develops expertise for all aspects of a software produc