Description

The Personal Computer Support Technician provides support to distributed PC/networking environment including installation, testing, repair, and troubleshooting for stand-alone PCs, PCs linked to networks, printers, and other computer peripherals. Support responsibilities include software installation, and configurations.

Primary Responsibilities

• Provide installation, removal and troubleshooting for both hardware and software on NASA desktop systems.
• Review assigned tickets via Servicenow to ensure all actions are completed within the service delivery timeframe.
• Interact with NASA customers and leaders to discuss issue resolution or troubleshooting steps
• Work closely with the queue manager and service delivery lead at the center to ensure tickets are completed timely and with a high level of customer satisfaction.
• Performs technical, operational, and training support to users of personal computers either by telephone, or on-site for PC desktop hardware and software packages.
• Install and test personal computers, printers, and other peripherals, configure operating system, load shrink-wrap programs and other application software programs.
• Troubleshoots computer problems, performs hardware and software diagnostics, coordinates needed repairs, resolves computer system problems, including coordination between users and components of a local area network, and participates in the evaluation of system configuration and software.

Basic Qualifications

• High School Diploma.
• Demonstrated customer service skills.
• Previous experience delivering technical support in a high volume work environment.

Preferred Qualifications

• MAC/DELL or HP software and or hardware certificates.
• ServiceNow experience.

Pay Range - $29.87 - $33.02 hourly

While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

The Leidos pay range for this job level is a general guideline onlyand not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.