• Develop a "trusted advisor" relationship with key decision makers at all levels within the account
• Develop a comprehensive account strategy for expanding the range and quantity of services for each customer across the Zelis product portfolio
• Serve as a liaison between the different organizational departments and/or LOBs of Zelis and our clients to drive client satisfaction and operational efficiencies
• Communicate account development plans and status to enterprise business units and executive management.
• Work closely with clients to intimately understand their needs (pains)
• Develop a deep understanding of client's business (strategically, operationally, financially)
• Qualify and quantify potential upsell growth opportunities

• Analyze client revenue on a monthly basis. Review monthly volume at product level to manage any mitigation of changes in volume
• Analyze performance results on a monthly basis to determine/confirm trends, opportunities, competitive landscape and other variables
• Responsible for risk identification such as volume decrease, service gaps, changes in client level relationships and key advocates. Escalate to VP Account Management as appropriate.
• Collaborate with internal and external teams to develop strategic and tactical plans to achieve desired annual revenue and growth targets
• Understand Zelis' key differentiators, product strategy, product features and functionality and their applicability to client's implementation
• Remain abreast of changing and evolving healthcare landscape, regulations and related health plan/payer trends
• Participate as requested in RFP process
• Update Salesforce.com as required; provide consultation and assistance to team members as needed
• Maintain awareness of and ensure adherence to Zelis standards regarding privacy and security

• Take lead and ownership for all escalated issues with assigned clients. Drive for expeditious and quality resolutions. Advise senior level management and seek guidance as needed to facilitate a high quality and expeditious resolution
• Maintain awareness of and ensure adherence to ZELIS standards regarding privacy

#LI-CS #LI-Remote

As a leading payments company in healthcare, we guide, price, explain, and pay for care on behalf of insurers and their members. We're Zelis in our pursuit to align the interests of payers, providers, and consumers to deliver a better financial experience and more affordable, transparent care for all. We partner with more than 700 payers, including the top-5 national health plans, BCBS insurers, regional health plans, TPAs and self-insured employers, over 4 million providers, and 100 million members, enabling the healthcare industry to pay for care, with care. Zelis brings adaptive technology, a deeply ingrained service culture, and a comprehensive navigation through adjudication and payment platform to manage the complete payment process.

Commitment to Diversity, Equity,Inclusion, and Belonging
At Zelis, we champion diversity, equity, inclusion, and belonging in all aspects of our operations. We embrace the power of diversity and create an environment where people can bring their authentic and best selves to work. We know that a sense of belonging is key not only to your success at Zelis, but also to your ability to bring your best each day.

Equal Employment Opportunity
Zelis is proud to be an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

We encourage members of traditionally underrepresented communities to apply, even if you do not believe you 100% fit the qualifications of the position, including women, LGBTQIA people, people of color, and people with disabilities.

Accessibility Support

We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email TalentAcquisition@zelis.com

SCAM ALERT: There is an active nationwide employment scam which is now using Zelis to garner personal information or financial scams. This site is secure, and any applications made here are with our legitimate partner. If you're contacted by a Zelis Recruiter, please ensure whomever is contacting you truly represents Zelis Healthcare. We will never asked for the exchange of any money or credit card details during the recruitment process. Please be aware of any suspicious email activity from people who could be pretending to be recruiters or senior professionals at Zelis.