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Zelis is modernizing the healthcare financial experience for all. We make this happen by leveraging incredible technology built by healthcare experts, fostering partnerships that evolve with our clients and with a visibility that unlocks value. Zelis was founded on a belief there is a better way to technologically bridge the gaps in the healthcare financial system and aligns interests across payers, providers, and healthcare consumers. At Zelis, we price, pay and empower and partner with more than 700 payers, including the top-5 national health plans, Blues plans, regional health plans, TPAs and self-insured employers, 1.5 million providers and millions of members, enabling the healthcare industry to pay for care, with care. Zelis brings adaptive technology, a deeply ingrained service culture, and an integrated approach to transform healthcare.
SUMMARY:
The Client Manager will have the responsibility of partnering with Strategic Client Managers and Client Management Leadership in assigned business verticals to deliver best-in-class service and provide proactive solutions to maintain positive client relationships.
RESPONSIBILITIES:
Work as part of a larger team to support our national client management initiatives that promote optimal client health and growth objectives.
Ensure client updates are completed. Updates include, but are not limited to:
Change forms, client set up, group updates, report updates.
Account plan updates, special client notices
Direct client support for assigned accounts and/or providing client coverage for Strategic Client Managers.
Communicate with applicable clients and internal Zelis stakeholders on as needed basis.
Manage client information and perform other Client Management activities including but not limited to:
Salesforce.com CRM activities
Intelagree contract/addendum requests
Jira task management, stewardship data requests
Manage client facing and client reporting needs.
Manage escalated items from Client Experience team and/or other departments that require client interaction.
Project management of client projects or initiatives
Assist/manage projects under direction of CM Leadership
Serve as the relationship contact for applicable clients as needed
SKILLS/BACKGROUND:
Bachelor's degree in Business or Heath Care Administration or related preferred.
4+ years in client facing role
Experience in cost management, electronic payments, healthcare communications and/or provider network relations a plus
Thorough knowledge of Excel, PowerPoint and other MS Suite products
Experience with SalesForce.com is a plus
Strong communication skills (written and verbal)
A passion for digging into the details, investigation and improving client experience
Ability to manage workload independently in a fast-paced environment with changing priorities
Self-motivated and able to deliver high-quality results
Dynamic interpersonal skills that will enable developing strong rapport with clients and internal business partners
Sense of urgency, ability to multi-task Travel: estimated 20% domestic [internal and external meetings]; Location: Remote
ZELIS MAKES AN IMPACT: OUR CORE VALUES
"We are an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law."
To create a culture of where we can all make an IMPACT, we also need to build a culture of recognition and gratitude
DISCLAIMER
The above statements are intended to describe the general nature and level of work being performed by people assigned to this classification. They are not to be construed as an exhaustive list of all responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities, duties, and skills required of personnel so classified. All personnel may be required to perform duties outside of their normal responsibilities from time to time, as needed.
As a leading payments company in healthcare, we guide, price, explain, and pay for care on behalf of insurers and their members. We're Zelis in our pursuit to align the interests of payers, providers, and consumers to deliver a better financial experience and more affordable, transparent care for all. We partner with more than 700 payers, including the top-5 national health plans, BCBS insurers, regional health plans, TPAs and self-insured employers, over 4 million providers, and 100 million members, enabling the healthcare industry to pay for care, with care. Zelis brings adaptive technology, a deeply ingrained service culture, and a comprehensive navigation through adjudication and payment platform to manage the complete payment process.
Commitment to Diversity, Equity,Inclusion, and Belonging
At Zelis, we champion diversity, equity, inclusion, and belonging in all aspects of our operations. We embrace the power of diversity and create an environment where people can bring their authentic and best selves to work. We know that a sense of belonging is key not only to your success at Zelis, but also to your ability to bring your best each day.
Equal Employment Opportunity
Zelis is proud to be an equal opportunity employer. All applicants will receive consideration for employment without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.
We encourage members of traditionally underrepresented communities to apply, even if you do not believe you 100% fit the qualifications of the position, including women, LGBTQIA people, people of color, and people with disabilities.
Accessibility Support
We are dedicated to ensuring our application process is accessible to all candidates. If you are a qualified individual with a disability or a disabled veteran and require a reasonable accommodation with any part of the application and/or interview process, please email TalentAcquisition@zelis.com
SCAM ALERT: There is an active nationwide employment scam which is now using Zelis to garner personal information or financial scams. This site is secure, and any applications made here are with our legitimate partner. If you're contacted by a Zelis Recruiter, please ensure whomever is contacting you truly represents Zelis Healthcare. We will never asked for the exchange of any money or credit card details during the recruitment process. Please be aware of any suspicious email activity from people who could be pretending to be recruiters or senior professionals at Zelis.
Zelis provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.