We're looking for a full-time, staff Executive Support Technician to join our Day & Zimmermann team located in Philadelphia, PA. The Executive Support Technician will provide customer service, customer support, daily monitoring and reporting for Executive resources on business systems, applications, devices, and services. Activities will include, but are not limited to: staging / installation / maintenance of equipment such as PC's, wireless devices and peripherals, performance testing / tuning of equipment and operating systems, creation / maintenance of user accounts, administration and troubleshooting of wireless devices, and documentation of technical solutions.

• Provide service administration and customer support to Executive resources. Handle escalations on a broad selection of technologies and business applications. Act as the primary point of contact for after-hours IT support for the Executive resources.
• Under the direction of the Manager of Enterprise IT, research and evaluate new technologies for deployment to executive team members.
• Coordinate with other groups within IT to ensure that all aspects of executive team members systems and hardware performance problems are addressed in a timely manner.
• Implements processes, procedures, and documentation guidelines for Executive support.
• Test, troubleshoot and deploy new systems/hardware for executives.
• Manage mobile carrier performance and billing accuracy. Responsible for efficiency / consistency of device procurement & provisioning, billing review & dispute handling, and resolving technical issues. Stay abreast of all demands. Identify trends and track/report on poor service or major events. Discuss changes with communications vendors and coordinate their services.

• Excellent interpersonal skills, including the ability to effectively communicate with executive leadership.
• Demonstrated ability to manage deployment of new technologies/systems.
• Knowledge of home network design, implementation and support.
• Ability to explain complex technical concepts and issues to all levels of the organization.
• Strong aptitude to learn and apply new technology.

• Bachelors Degree in Information Systems or related experience
• 3+ years supporting IT systems, hardware, and devices
• Great attitude and team player.
• Successful completion of background screening process.

In compliance with this state's pay transparency laws, the wage range for this role is $66,160.00 - $99,240.00. This is not a guarantee of compensation or salary, as final offer amount may vary based on factors including but not limited to experience and geographic location. (The specific programs and options available to an employee may vary depending on date of hire, schedule type, and the applicability of collective bargaining agreements).

We care about our employees and it shows! Our staff receive a competitive salary and a comprehensive benefits package which includes medical/Rx, dental and vision coverage; life, AD&D and disability insurance; Employee Assistance Program (EAP); flexible spending accounts; 100% paid maternity leave for up to 12 weeks, parental leave, family leave, other paid time off; voluntary benefits and discount programs to meet our employees' individual needs including pet insurance for our furry family members!

To ensure a safe work environment while meeting the physical demands of the job, you must be able to perform the following physical and mental tasks, with or without a reasonable accommodation:

• Visual acuity (e.g., needed to prepare and analyze data, to transcribe documents, to view a computer, to read, to inspect objects, to operate machinery.
• Balancing (e.g. maintaining equilibrium when walking, climbing, crouching, etc.)
• Reaching (e.g. reaching the arms or legs in any direction)
• Lifting motion or lifting objects more than 45 pounds
• Walking
• Repetitive motion of any part of the body
• Kneeling, crouching or crawling
• Pushing or pulling (e.g. using a part of your body to press against something in a downward or outward direction or in a dragging or hauling motion)
• Manual Dexterity (e.g. picking, pinching, typing, or other working that uses fingers)
• Grasping (e.g. use of hand to apply pressure)
• Feeling (e.g. perceiving an object's size, shape, texture, etc.)
• Climbing (e.g. ascending/descending ladders, stairs, scaffolding, ramps, pole, etc. using feet and legs and hands/arms to climb)
• Hearing
• Talking
• Capacity to think, concentrate and focus for long periods of time.
• Ability to read and write complex documents in the English language.
• Capacity to reason and make sound decisions.
• Capacity to express thoughts orally.
• Ability to regularly perform all job functions at Company's office or worksite.
• Travel up to 20%

SO WHAT ARE YOU WAITING FOR? APPLY NOW! Talent Acquisition Partner: Chelsea English