Description

Job title

Crisis Worker

Reports to

Program Director

Position Summary

Under the authority of Management, the Crisis Worker assures that all operating procedures and regulations are followed. The Crisis Worker provides direct services to consumers, significant others and collateral resources and assists consumers in reaching goals set in treatment.

Hours:

Friday, Saturday, Sunday, Monday

4:30pm to 12:30am

Essential Duties and Functions

• Telephone Crisis Specific Duties including answering the National Suicide Lifeline, screening incoming calls, providing appropriate telephone counseling, consultation, assessment, and referral to needed services including Mobile and/or Residential Crisis Intervention services. *Telephone crisis will be main duties*
• Residential Crisis Specific Duties including but not limited to early waking, daily planning, meal preparation, and clean-up, maintaining necessary scheduled appointments that have been approved by the supervisory team members.
• Community Involvement and Team Work including but not limited to providing referral and other case management services for consumers and families at times of contact; either on the phone, in the community, or in the residence prior to discharge.
• Observe all scheduled and as needed (PRN) medication observations and assist as directed by Residential Nurse i.e. blood pressure, pulse, temperature, etc.
• Conduct psycho-educational, skills training, and supportive crisis counseling in residence or community.
• Consumer Care including spending at least 75% of scheduled time in direct, face to face, or telephone interactions with consumers.

Administrative

• Complete all documentation as required by RHD, Funder, licensing/accreditation entities.

Community Interaction

• Community Involvement and teamwork including but not limited to providing referral and other case management services for consumers and families at times of contact, either on the phone, in the community, or with the resident prior to discharge.
• Other duties as assigned

Qualifications

• Bachelor's degree preferred with major course work in sociology, social work, psychology, gerontology, anthropology, political science, history, criminal justice, theology, nursing, counseling, education or a related field.
• Must have a high school diploma or equivalency and 12 semester credit hours in sociology, social welfare, psychology; gerontology; or other social sciences.
• 2 years of experience in public or private human services with one year of mental health direct care experience.

Working conditions

This position is set in a residential or community environment. While performing the duties of the job, employees are frequently required to stand, walk, lift, and reach. Must be willing to perform all job-related travel associated with this position.

Requirements

Physical requirements

Lifting Requirements

• Medium: exerting up to 50 pounds of force occasionally, and/or up to 20 pounds of force frequently, and/or up to 10 pounds constantly to move objects.

Physical Requirements

• Stand or Sit (stationary position)
• Walk
• Use hands or fingers to handle or feel (operate, activate, prepare, inspect, position)
• Climb (stairs/ladders)
• Talk/Hear (communicate, converse, convey, express/exchange information)
• See (detect, identify, recognize, inspect, assess)
• Pushing or Pulling
• Repetitive Motion
• Reaching (high or low)
• Kneel, Stoop, Crouch or Crawl (position self, move)

Additional Requirements:

Mobile units are required to drive within the service area of the program. Visit home of consumer and provide support in community

Reporting Relationships

• Direct Supervisor: Assistant Unit Director
• Directly Supervises: None
• Ancillary Support to: Program Specialist, Mental Health Professional

Resources for Human Development is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, age, religion, gender, gender identity, sexual orientation, national origin, genetic information, veteran, or disability status.