51 to 60 of 88
  • How Not To Win Customers
    by Steve Farber - April 18, 2017
    A Lesson from the Un-Friendly Skies of United Airlines 4/13/17 by Michael Kennedy “Society is always taken by surprise at any new example of common sense.”~ Ralph Waldo Emerson They’re called “Moments of Truth,” those critical points of customer contact that can make or break a business. Every interaction with a company makes us feel either better or worse than before we arrived. These...
  • Counterintelligence Tactics to Help You Hire the Best Candidate
    by Steve Farber - April 5, 2017
    It’s important to do business with people we like, but I confess a tendency to let my emotions drive too many of those types of decisions. I conduct what Justin Recla calls “intuitive due diligence,” and if the other person passes my gut-check, I’m eager to roll forward with a deal. That’s not a wise approach, Recla says, and he knows a few things about due diligence. The army veteran and hi...
  • Customized Company Culture
    by Steve Farber - March 28, 2017
    When you’re building a culture that matters, the mission matters. Researchers with Deloitte, for instance, found that “mission-driven” companies typically are first or second in their market segment, have 30 percent higher levels of innovation, and have 40 percent higher retention levels. Neil Gill faced this challenge in 2015 when he took over as president and CEO of Dogtopia, which offers daycare, boa...
  • 4 Free and Easy Ways to Show Your Employees Gratitude
    by Steve Farber - March 21, 2017
    The entertainment industry has mastered the art of self-recognition, but it’s not exactly a model for the rest of the world. It costs more than $20 million, for instance, to put on the annual Academy Awards shindig. Those little golden statues they give away? Roughly $45,000 each. And this weekend the music industry will celebrate itself by taking over the Staples Center, handing out Grammy Awards, and jamming alon...
  • How Your Company Can Turn Kindness Into Cash
    by Steve Farber - March 14, 2017
    If you are one of those people who really believes no good deed goes unpunished, then you might find very little value in kindness. I, however, believe most people see kindness as a pretty good thing. But is it essential to the success of your business? Is it more than just a morally good best-practice? Does it have, you know … monetary value? Absolutely. Kindness, you might recall, is part of the love-at-wo...
  • GTY: The Cure for Kiasu
    by Steve Farber - March 10, 2017
    Singapore boasts the second-most competitive economy in the world, according to the World Economic Forum, so it’s no surprise that their people are highly driven. The first time I traveled there as a keynote speaker, however, I was encouraged to see that their competitiveness didn’t shut the door on what I call a Greater Than Yourself (GTY) mindset. Simply put, the greatest leaders are the ones who make other...
  • 7 Questions to Ask Yourself Before Choosing Your Protege
    by Steve Farber - March 8, 2017
    One of the things I learned while writing one of my books, Greater Than Yourself, is that finding a mentor can be difficult — but finding a protégé is even more daunting. And, I would argue, far more important. There’s no perfect way to pick someone. But since we’re in the closing days of National Mentoring Month, this is the perfect time to start figuring it out for yourself. How?...
  • Hearing Crickets in a Keynote Address
    by Steve Farber - March 3, 2017
    I wasn’t sure if crickets lived in the deserts of the Middle East, but I fully expected to hear them if they did. This probably won’t come as a surprise, but that’s seldom the goal for a keynote speaker, and it wasn’t my goal at the Leaders in Dubai Conference in the United Arab Emirates. This was one of those big-time conferences that every keynote speaker wants to work. The other presenters incl...
  • A No Bull Keynote Address
    by Steve Farber - February 24, 2017
    Standing as the keynote speaker in a room filled with CEOs and board chairs can feel a little like being a matador in a bullfight – it seems like a great idea until you’re actually there. Fortunately, the CEOs and board chairs at the CUES symposium were of the friendly variety. No horns, or, as they call them in American rodeo, no clown stabbers. These were hard-working, smart leaders eager to learn and looki...
  • 2017 Can Be Your Best Year Yet, Just Follow These 3 Steps
    by Steve Farber - February 23, 2017
    A pessimist found an optimist doing some yard work and started a conversation with his good-natured friend. “Last year was awful,” he said. “What do you think 2017 will bring?” “I think it will bring flowers,” said the smiling optimist. “Really,” said the pessimist. “What makes you think that?” “Because I’m planting flowers,” the optim...