E-Commerce Associate
Department: Retail
Supervisor: E-Commerce Manager
BASIC FUNCTION
Performs all functions associated with Goodwill’s participation in Shopgoodwill.com auction site from receipt of product, through posting on the net, to receipt and reconciliation of funds.
JOB DUTIES AND RESPONSIBILITIES
Assists E-Commerce Manager in monitoring product flow and production numbers placed on site. E-commerce associates are expected to post in accordance to goals and productivity standards.
Assists with functions associated with receiving items to include, but not limited to:
Maintains area for receipt of items; evaluates each item to maintain highest quality standards; posts items from description logs; assists in developing description for each item; photographs items on a continual basis; stores and inventories each item.
Assists, when needed, to perform basic data entry; entering descriptions of items into database; download photographs.
Assists in monitoring website for required daily data to include, but not be limited to:
Handles and replies all customer e-mails in a timely fashion; represents Goodwill in a positive manner by handling customer inquiries impartially and fairly.
Performs shipping duties to include, but not be limited to:
Pulls orders; package items according to shipping guidelines; follows through on shipment tracking as needed; track all expenses associated with shipping and handling.
Attends meetings and training programs as required.
Performs all duties in a safe manner.
Communicates progress, problems and concerns to the E-Commerce Manager.
Cleans and maintain area daily.
Promote and represent Goodwill and its mission in a positive manner at all times through exceptional internal and external customer service.
POSITIONS SUPERVISED
None
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